It takes minimum 3 – 4 Working days to dehydrate & pack the food given to us.
We expect costumers to get the cooked food atleast a week prior to travel/courier date.
Kindly take an appointment online 15 days prior to the actual travel/courier date.
Kindly fill the online form on the website with the correct travel date & wait for 24hrs for appointment to be confirmed via email/message.
Our phone lines are open from Monday to Saturday Between 11 am – 6 pm for Customers. But we recommend taking online appointments.
We generally do not take walk ins. Online appointments are recommended at all times. Personal interactions can be prefixed over a phone call between 2.30-5.30 PM at our processing centre.
The food should be prepared on same day you plan to visit us or as close as possible to the processing day.
Vegetables should be cut in the size of around 6-8 mm to facilitate the removal of moisture at faster rate which aids in quick rehydration too.
Products like Chhole, Peas – should either be overcooked OR partially mashed to facilitate quick dehydration & rehydration too.
Paneer – if you are keen on adding panner we recommend shredding it & adding to the food preparation. This dish may take longer to rehydrate too. In all cases, we highly recommended dehydrating just the gravy & then adding fresh paneer cubes to the rehydrated gravy at same very moment when the dish has to be eaten.
Yes, food can be outsourced but we highly recommend getting freshly cooked food from trusted joint as stale food or kept food might not taste good after processing. Also avoid storing food in plastic parcel containers.
We highly recommend giving us food in room temperature.
This means that frozen food should be thawed before getting it to us. By all means, we recommend giving us freshly cooked food free from any contamination.
We advise the customer / consumer to accompany the food for the first time to have a better understanding of the services. Alternatively any person who is carrying proper written instructions as required, can get the food too.
Also any person can collect the delivery against the receipt given by us.
Cooked food needs to be carried in Stainless Steel containers to avoid undesired flavours getting added to it due to storage container.
Please ensure while handing over / sending across, all containers are labelled with the Customer’s name, contact numbers, Name of the product, and Serving size or number of portions of the product desired to be mentioned on the each container.
Incase if you are unsure of the serving size, we can help you to weigh the serving portion. But you would have to visit personally for the same.
Serving Size means the quantity of food that one desires to have after rehydration per serving. This will help us in deciding the packaging size.
While confirming your appointment we will give you a specific date for returning back your food after processing. The same can be collected between 2.30 PM – 5.30 PM on the given date.
No, we do not deliver the food, but if the processing charges and courier charges are paid in advance we can courier the food anywhere in Mumbai, India or the world, But you would have to provide for the lead time required by the courier which will be done through a third party.
Every food item based on serving size desired is packed and labelled with complete guidelines for rehydrating the food. The dehydrated packet will be of lesser weight initially as water will have been extracted out. We recommend following the reconstituting guidelines that will be provided on the packet. Once you reconstitute the processed food with required water quantity as mentioned by us & allow it to cook/simmer until it is well reconstituted it will give you the exact serving size mentioned by you.
Yes, Products like Roti, Parathas, Stuff Paratha, Puranpolis etc. are Vacuum Packed. Vacuum packing can help in preserving the said products for upto 6 months if stored at 5 degrees Centigrade.
Atmospheric air containing Moisture and Oxygen leads to spoilage of the product. So air from the Co-Polymer Pouch is evacuated. Also Co Polymer Pouches do not allow (permeate) moisture and Oxygen from outside to get in, thereby preserving the food item for a long time.
If the journey time is longer than 12 hours, we advise you to keep the packets in the deep freezer for 48 hours prior to you journey.
Or else we recommend freezing atleast for 24 hours before the journey
Vacuum Packed products are not dehydrated, so there is no need to rehydrate them. You just need to take out the pouches from the freezer, allow it to thaw at room temperature before opening the pack. You may warm the product according to your need after opening the packet.
We advise single serving (no. Of item that may consume in one serving) to be vacuum Packed in each pack. Once opened, the products are highly susceptible to spoilage.
Vacuum packing of 15-20 packs can be done within an hour of you bringing in with prior appointment between 3 pm – 5.30 pm. One can wait and collect the same.
Stuffed Indian Breads – needs partial dehydration as stuffing inside has large amount of moisture leading to growth of FUNGUS from inside of the packet. Since time to partially dehydrate will depend on the way products are made, it is necessary to inform us about such products, while taking an appointment.
Our experience shows that if you have fried snacks OR dry fruits with high oil content, can last for almost 2 years without getting rancid in such vacuum packs. Also People have tried in Past vacuuming clothes and other fluffy items to reduce their baggage space.